Frequently Asked Questions
Everything you need to know about your Keller beauty experience.
Are Keller products cruelty-free and vegan?
Yes, all Keller beauty products are 100% cruelty-free. We do not test on animals, and the majority of our collection is vegan-friendly; please check individual product pages for specific ingredient lists.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a full refund or store credit, even if it has been lightly used.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
Are your ingredients safe for sensitive skin?
Keller prioritizes clean beauty. Our formulas are dermatologically tested and free from parabens, sulfates, and synthetic fragrances to minimize irritation for sensitive skin types.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.